DUMPS ADM-261 PDF - ADM-261 TEST GUIDE ONLINE

Dumps ADM-261 PDF - ADM-261 Test Guide Online

Dumps ADM-261 PDF - ADM-261 Test Guide Online

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Tags: Dumps ADM-261 PDF, ADM-261 Test Guide Online, Latest ADM-261 Mock Test, ADM-261 Latest Exam Test, ADM-261 Latest Test Format

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Salesforce ADM-261 Exam Certification is highly valued in the industry and is recognized by employers worldwide. Holding this certification demonstrates that the candidate has the skills and knowledge required to effectively manage and administer the Service Cloud platform in Salesforce. Moreover, this certification opens up new career opportunities for professionals in the fields of customer service, help desk management and customer relationship management.

Salesforce Service Cloud Administration Sample Questions (Q12-Q17):

NEW QUESTION # 12
A Global company requires public documents to be translated intomultiple languages.
Which implementation should the consultant recommend?

  • A. Lightning Knowledge
  • B. Salesforce Content
  • C. Salesforce Files
  • D. Classic Knowledge

Answer: D


NEW QUESTION # 13
Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

  • A. Recovery point objective
  • B. Site consolidation
  • C. Open access to systems
  • D. Criteria for plan activation

Answer: D


NEW QUESTION # 14
UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them.Which metric should UC consider when designing the contact center? Choose 2 answers.

  • A. Number of attempts to contact
  • B. Number of outbound calls per day
  • C. Number of lead referrals
  • D. Number of closed cases

Answer: A,B


NEW QUESTION # 15
UniversalContainers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly.
Which two features should a Consultant recommend? Choose 2 answers

  • A. Configure LiveMessage
  • B. Create quick actions
  • C. Activate quick test
  • D. Deploy Pre-Chat form

Answer: C,D


NEW QUESTION # 16
Universal Containers wants to offer its customers interactive chat as well as Case processing. The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?

  • A. Live Agent
  • B. Omni Channel
  • C. Process Builder Assignment
  • D. Case Assignment Rules

Answer: B


NEW QUESTION # 17
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